Products sold and the contents on this website are produced with the greatest care. Products are however neither retaken, nor exchanged. We listen to our customers, and care to understand their needs; do not hesitate to contact us. When ordering/purchasing a product, the customer takes the responsibility for its use. As our hemp based products contain traces of THC, the customer must make sure to comply with local legislation (the country where the product is shipped/consumed) when importing/exporting/transporting the products.
PhytoXtract Ltd cannot be held responsible for the accuracy, completeness of the medical tendencies relating to the products at the disposal of customers. The use of the contents of the website and the products is carried out at the risk of the customer.
The articles published on the website reflect the opinion of their respective author. Internet sites linked by hypertext links are exclusively the responsibility of their respective owners. PhytoXtract Ltd has no influence on the current and future content of such sites and does not claim any ownership of such content. The copyright for the content published here belongs to PhytoXtract Ltd. Content can be transmitted by extracts, free of charge and by at least mentioning their source, as we do on each of our articles.
The Swiss Federal Act on Data Protection (FADP) provides the legal basis for customer data protection. By creating an account on our websites, you agree to provide a minimum of information so that the commercial exchange can take place, and so you can receive our products at home.
Prices are set in Swiss francs (CHF) and in other convertible currencies and are valid for any country: Swiss VAT is included but shipping costs are not. Outside of Switzerland, only the shipping costs are different and the import costs (customs or other specific taxes) are paid separately by the customer upon receipt of the parcel. We reserve the right to change the price list and conditions of dispatch at any time without notice.
Prepayments can be made by credit card (VISA, MasterCard, Amex) by PostFinance (E-Finance & Postcard Switzerland), electronic wallet (Twint & Masterpass) or bank transfer. The payment must be made in every case before shipping.
In case of payment within 30days (available for wholesale for orders above 500CHF):
- we will check your order, and send you an order confirmation
- Once you validate the order, we will ship the products
- You’ll receive a pdf invoice at the time of shipment and you will have 30 days to pay
- In case of late payment (>31 days) +5% annual interest will be calculated as of the 31st day ; each reminder will be charged 30 CHF. all costs of potential prosecution are the responsibility of the client
The shipping period begins upon reception of payment until the goods are shipped. The products, if they are in stock are shipped within a few days (1 or 2 working days) to the address specified by the customer. Otherwise, the customer will be informed by email of the exact shipping date. Depending on the country, shipping charges are different. All packages are mailed from Switzerland. In case of cross-border shipping, the buyer is responsible for the import, and PhytoXtract Ltd for the export; additional charges may be applied by customs on import (fees, VAT, etc…). Also read the specifics of shipping to the European Union.
- With Registered (R), the person entitled to accept must sign for the parcel for delivery to confirm receipt.
- Without Registered (R), the person accepts not to have to sign for the parcel; there is therefore no confirmation of receipt.
The delivery period starts when the parcel is shipped, until it is delivered, which depends on the carrier. Our packages all have a tracking number, included in the shipping costs, which is also the proof of delivery.
exchanges and right of return
If you return the goods acquired within 10 days (with a tracking number as proof of dispatch), not opened, in perfect condition and in its original packaging, we will refund the purchase amount, excluding shipping costs. The return postage is also your responsibility.
Swiss law applies to all trade relations with PhytoXtract Ltd. The exclusive court for all procedures is Geneva. Mandatory places of jurisdiction provided by law remain reserved. General conditions in French are binding (this is the English translation).
ch. des Aulx 14
+41 (22) 312 34 34
info [at] phytoxtract.ch